Privacy Policy — DALAB INTERNET

Last updated: 2026-07-31

This Privacy Policy explains how the DALAB INTERNET Customer App ("the App"), provided by WAAPROLTD, collects, uses, stores, and protects information when you use it to purchase and manage internet/data packages.

Information we collect

• Account information: your name and phone number, which you provide when creating an account and logging in.
• Login verification: a one-time passcode (OTP) is sent to your phone number to verify it's really you. The App can read this code from an incoming SMS automatically (see Permissions below) so you don't have to type it in.
• Order and payment information: the packages you purchase, order status, and payment confirmation details (such as the mobile money transaction reference) needed to verify your payment and deliver your data package.
• Notifications: in-app notifications about your orders and account, generated by our systems.
• Support messages: if you contact support (call, WhatsApp, or live chat), the content of that conversation is handled by that channel (e.g. your phone's dialer/WhatsApp) and is not otherwise collected by the App.

Permissions used by the App

• SMS (Receive SMS): used only to automatically read the one-time login verification code sent to your own phone number, so you don't have to type it manually. The App does not read, store, or transmit any other SMS messages on your device. This permission is optional — if denied, you can still enter the code by hand.
• Internet / Network access: required for the App to communicate with our servers (loading packages, placing orders, checking order status).
• Phone (dialer): used only to open your phone's dialer with a payment code pre-filled when you choose to pay — the App does not place calls on your behalf without your action.

How we use your information

We use the information above solely to operate the App: creating and securing your account, processing and verifying your orders and payments, delivering your purchased data package, showing you your order history, and providing customer support when you request it.

We do not sell your personal information, and we do not use it for advertising or third-party marketing.

How we store and protect your information

Your information is stored on secured servers operated on your behalf and protected using encryption in transit (HTTPS). Access to customer data is restricted to authorized personnel who need it to operate the service (for example, to verify a payment or resolve a support request). Sensitive data cached on your device is stored using Android's encrypted storage.

Data sharing

We do not share your personal information with third parties, except:

• with the mobile network/payment providers involved in processing your own payment and data delivery, to the extent needed to complete your order;
• if required by law, legal process, or to protect the rights, property, or safety of WAAPROLTD, our users, or others.

The App does not include third-party advertising or analytics SDKs.

Data retention

We retain account and order information for as long as your account is active and as needed to comply with legal, accounting, or dispute-resolution obligations. You may request deletion of your account and associated data at any time from within the App or by contacting support below.

Children's privacy

The App is not directed at children and is not knowingly used to collect information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact us

If you have questions about this Privacy Policy or your data, contact WAAPROLTD through the support options available in the App.